Standards

Our Rules & Commitments

Building a safe, trusted, and giving community.

At PawsRoam, we believe that trust is earned. Everyone in our community—pet parents, PawSafers, and partners—agrees to uphold these core standards.

Code of Conduct

Respect & Kindness

Treat every pet and person with dignity. Harassment or discrimination of any kind is not tolerated.

Safety First

Taking shortcuts with safety is never acceptable. Follow all local leash laws and PawSafe guidelines.

Transparency

Be honest in your profiles, messages, and reviews. Authentic connections start with the truth.

Reliability

Honor your commitments. If you book a stay or accept a job, show up and give it your best.

Community Guidelines

Health & ID

Keep pet vaccinations and ID tags up to date for everyone's safety.

Active Communication

Respond to messages within 24 hours to keep the community active and connected.

Report Issues

Report any suspicious behavior to our support team immediately.

Fair Reviews

Leave fair and constructive reviews to help others make informed decisions.

Our Promise to the World

We believe in giving back to the furry friends who don't have a home yet.

PawsRoam pledges to donate 1% of our annual company income (after EBITDA) to:

Help Save A Pet Fund Taiwan 公益社団法人日本動物福祉協会 (JAWS)

We are not just talking. We will show our impact transparently in our Stats page.